Support centre
Help and answers
Find quick answers about setup, supported languages, bookings, client profiles, POS, payments, gift cards, Wallet, forms and reports.
Setup guide
First setup walkthrough
Follow the full 26-screen company setup guide for Bookairy management, including company details, planning rules, staff, services, notifications, gift cards and VAT rates.
Calendar guide
Main calendar view
See the main calendar screen explained with a cleaned, annotated image covering navigation, staff selection, week view, settings, mini calendar, current time, quick actions and sidebar modules.
Calendar guide
Calendar settings drawer
Learn what every calendar drawer setting does, including default views, slot sizing, visible hours, indicators, header display, appointment badges, notification dots and team view layout.
FAQ
Common questions
Quick answers to the questions service teams ask most before setting up Bookairy.
-
What type of businesses can use Bookairy?
Bookairy is built for appointment-led businesses such as salons, beauty studios, wellness teams, spas, therapy practices and other local service providers.
-
Is Bookairy only for salons?
No. Bookairy is built for appointment-led service businesses such as salons, wellness teams, clinics, massage practices, beauty studios, trainers and rental-based services.
-
Can Bookairy manage multiple staff members?
Yes. Bookairy supports staff planning, individual availability, services per staff member, absences, permissions and calendar views for teams.
-
Can each staff member have different working hours?
Yes. Staff can have their own schedules, breaks, availability rules and connected services, so bookings only appear where they fit.
-
Which languages are supported?
The current website template supports English, Dutch, German, French, Spanish, Italian and Portuguese via the language selector.
-
Can I control how far ahead clients can book?
Yes. Booking rules can define how early or late clients can book, including buffers, cancellation settings and planning limits.
-
Can I test the setup before going live?
Yes. The setup flow is designed so you can configure services, staff, opening hours, messages and payments before publishing the booking link.
-
What happens when a booking is cancelled?
Cancellation behaviour depends on the company settings. You can define rules and communication so clients and staff know what happens next.
-
Can clients book outside opening hours?
Yes. The booking flow is designed for 24/7 appointment requests while still respecting staff availability, buffers and booking rules.
-
Can Bookairy reduce no-shows?
Automated confirmations, reminders, deposits and clear appointment policies help reduce missed appointments and protect booked time.
-
Can clients receive confirmations and reminders?
Yes. Bookairy supports automated appointment confirmations and reminders to keep clients informed and reduce missed appointments.
-
Does Bookairy support deposits or online payments?
Yes. Bookairy uses Mollie for online payments and supports payment flows for services, products, gift cards, invoices and Wallet credit.
-
Can I sell products and gift cards?
Yes. Bookairy includes POS workflows for services, products and gift cards, with invoices, discounts and payment tracking.
-
Does Bookairy include POS and payments?
Yes. The app includes POS workflows for services, products and gift cards, with invoices, partial payments, Wallet credit, refunds and Mollie payment integration.
-
Can Bookairy handle client records and reports?
Yes. Client profiles include appointments, sales, Wallet, reports, forms and treatment-specific report types, with PDF export for selected reports.
-
Can Bookairy help with reports and treatment notes?
Yes. Bookairy supports client reports, forms and treatment-specific records, with PDF export for selected reports.
-
Can I manage rooms, devices or equipment?
Yes. Resources such as rooms, devices or equipment can be added so availability is managed alongside staff planning.
-
Can clients book from a direct link?
Yes. Bookairy supports public booking pages, short booking links, service deep links and category or subcategory links for campaigns, website buttons and social posts.